The familiar hygiene and precautionary measures will continue to be implemented for museum visits during the Corona pandemic. These are based on the current regulations of the NRW state government, the recommendations of the RKI, the German Museums Association and the German Association of Cities, as well as the rules of conduct of the Federal Centre for Health Education.

Before the visit

  • Since the access of our visitors must be controlled, entry to the exhibition is only possible within a pre-booked time slot ticket for the respective exhibition area.
  • For easy traceability, we are obliged to record the contact details of our visitors. For this purpose, we offer a DSGVO-compliant contact tracking tool on site.
  • Only come to the NEW NOW Festival if you feel healthy. We ask people who are ill to stay at home.

During the visit

  • Admission to the NEW NOW Festival exhibition is only possible during the pre-booked time slot (time is binding). Please be there at least 10 minutes before the start of your time slot and no more than 15 minutes after the start of your time slot.
  • The duration of stay in the NEW NOW exhibition is 60 minutes.
  • The following rules apply in the building:
    • Wearing a medical mouth-nose protection is obligatory for all visitors. Exceptions apply upon presentation of a medical certificate and for children under 6 years of age.
    • A minimum distance of 1.5 - 2 metres from other visitors and our staff must be maintained during the entire visit.
    • The formation of groups is not permitted.
  • Contactless disinfectant dispensers are available at various points in the building.
  • The cleaning rhythm of the toilet facilities is increased.
  • The total number of persons allowed is limited.

Almost all areas of the Mischanlage are accessible. If you have any questions, please contact us at ticket@newnow-festival.com or call 0049 201 246810.

Your personal data, which you provide to us when ordering tickets via the online shop, will be used exclusively in connection with the processing of ticket sales or other services requested by you, taking into account the legal provisions of the Telemedia Act (Telemediengesetz) and the Federal Data Protection Act (Bundesdatenschutzgesetz). The complete privacy policy can be found at the bottom of this page.

Reduced tickets are only valid with proof of eligibility, which must be presented at the ticket counter at the information point of the coking plant when the print-at-home ticket is validated or at the accreditation desk in the mixing plant.

Eligible for a discount are:  Recipients of ALG I & II, social welfare and benefits under the USG with proof; participants in the FSJ, FÖJ and BFD with proof; people with disabilities from 70% M.d.E. with official ID (with mark "B" in the official ID: one accompanying person receives free admission).

Free tickets are only available for exhibition operation between 17.09. and 3.10. and are only valid with proof of eligibility, which must be shown when validating the print-at-home ticket at the ticket counter at the information point in the coking plant or at accreditation in the mixing plant.

Entitled to free tickets for the exhibition: young people up to 17 years of age; schoolchildren and students/trainees up to 24 years of age.

With print-at-home, you simply print out your tickets yourself at the end of the order process. We will also send you an e-mail with the ticket to the e-mail address you entered if you want to save the ticket on your smartphone/tablet or print it later. The ticket is securely identified by the barcode and automatically validated at the ticket counter.

All you need for the print-at-home procedure is any printer (b/w or colour). The ticket must be printed on A4 paper. Please note: Each ticket must be printed on a separate A4 sheet and will only be accepted once. It is not possible to have your ticket printed on site at the UNESCO World Heritage Zollverein.

Please note that online tickets cannot be returned after purchase. The purchase of tickets of this type does not constitute a distance contract pursuant to § 312b BGB. Please also see the General Terms and Conditions.

It is not possible to change your ticket. Please contact us by e-mail at ticket@newnow-festival.com or by telephone on 0049 201 246810.

Four-legged friends are not allowed in the museum and exhibition rooms. Guide dogs are, of course, exempt from this rule.